Tentative Class Schedule

Class Participation (10%) (Individual)

This course is not a spectator sport! The success of this course depends on your contribution to the lectures and case discussions through preparation and active participation. Mere presence does not constitute participation. Participation in class is crucial. Participation will be assessed throughout the course, with an emphasis on quality and not quantity. Quality of participation is dependent on your ‘absolute’ contribution towards an interactive learning environment, constructive interaction with the class, and relevance of points made. A few ways by which a student can contribute toward the learning environment are (please note that this list is merely indicative, and by no means exhaustive):

1. Asking relevant questions to the instructor or classmates that guide the class discussion

2. Answering relevant questions raised by the instructor or classmates

3. Making critical observations about the various concepts

4. Constructively disagreeing with points raised by the instructor or classmates and providing alternative explanations backed by critical analysis of the process and data

5. Debating the merits/demerits of solutions to a managerial situation proposed by the instructor or classmates

Some kinds of participation that are particularly valued and gain extra credit are opening remarks to a case, original insights to a case, meaningful contribution to a debate, special presentations, class wrap-ups and take-aways.

Individual Exam (40%)

We will have one final exam on June 16. No make-up exam will be given unless a legitimate reason is approved before the exam or a medical emergency (with medical certificate) is presented.

Group Case Project (30% = 15%Presentation + 15% Report) (Group)

The purpose of this group project is to allow you to apply the process analysis and improvement ideas you have learned in class. Your group will need to present your project at the end of the course, and each group has 10 minutes to present. The final assessment will be based on the presentation (15%) and the report (15%). The final submission should include your written report (should not exceed 15 pages, with size-12 font, 1-inch margins, and double spacing, including everything) as well as your presentation file (due on the midnight of June 23). See more in Part E.

Assignments (20%)

I will distribute four individual assignments (10%) and one group assignment (10%) throughout the semester.

References: Managing Business Process Flow by Anupindi, Chopra, Deshmukh, Van Mieghem, and Zemel (Prentice Hall, Third Edition, 2011, ISBN 978-0136036371).