SemesterSpring Semester, 2020
DepartmentMA Program of Management Information Systems, First Year
Course NameEnterprise Process Models
InstructorLEE HSIAO-HUI
Credit2.0
Course TypeRequired
PrerequisiteEDP Systems Analysis and Design、System Analysis and Design
Course Objective
Course Description
Course Schedule

 


























































































































































Week



Topic



Content and Reading Assignment



Teaching Activities and Homework



Student workload expectation



In-class Hours



Outside-of-class Hours



1



(2/28)



Holiday



 



 



0



0



2



(3/6)



Introduction



Introduction to Business Process



 



2



4



3



(3/13)



Foundation Reviews



Basic Probability & Statistics



 



2



6



4



(3/20)



Forecasting



Forecasting Models



Name Form and Group List due



2



4



5



(3/27)



Process Design



Face Game and Process Capacity Analysis (I)



Assignment 1 due



2



8



6



(4/3)



Holiday



 



 



0



 



7



(4/10)



Process Design



Face Game and Process Capacity Analysis (II)



 



2



6



8



(4/17)



Process Planning



Little’s Law



Assignment 2 due



2



8



9



(4/24)



Process Planning



Queueing



 



2



12



10



(5/1)



Process Planning



Simulation



 



2



6



11



(5/8)



Process Planning



Decision Models



Assignment 3 due



2



8



12



(5/15)



Process Planning



Scheduling



 



2



6



13



(5/22)



Process Planning



Linear Programming



 



2



6



14



(5/29)



Process Improvement



Process Quality and Control Charts



Assignment 4 due



2



8



15



(6/5)



Process Improvement



Lean operations



 



2



6



16



(6/12)



X-Pult Presentation



 



Present X-Pult project



2



6



17



(6/19)



Final Exam



 



Final exam



2



12




 


Teaching Methods
Teaching Assistant
Requirement/Grading

Class Participation (10%) (Individual)



This course is not a spectator sport! The success of this course depends on your contribution to the lectures and case discussions through preparation and active participation. Mere presence does not constitute participation. Participation in class is crucial. Participation will be assessed throughout the course, with an emphasis on quality and not quantity. Quality of participation is dependent on your ‘absolute’ contribution towards an interactive learning environment, constructive interaction with the class, and relevance of points made. A few ways by which a student can contribute toward the learning environment are (please note that this list is merely indicative, and by no means exhaustive):



 



1. Asking relevant questions to the instructor or classmates that guide the class discussion



2. Answering relevant questions raised by the instructor or classmates



3. Making critical observations about the various concepts



4. Constructively disagreeing with points raised by the instructor or classmates and providing alternative explanations backed by critical analysis of the process and data



5. Debating the merits/demerits of solutions to a managerial situation proposed by the instructor or classmates



Some kinds of participation that are particularly valued and gain extra credit are opening remarks to a case, original insights to a case, meaningful contribution to a debate, special presentations, class wrap-ups and take-aways.



 



Individual Exam (40%)



We will have one final exam on June 19. No make-up exam will be given unless a legitimate reason is approved before the exam or a medical emergency (with medical certificate) is presented.



 



Group Case Project (20% = 15%Presentation + 10% Report) (Group)



The purpose of this group project is to allow you to apply the process improvement ideas you have learned in class to the X-Pult game (see the X-pult instruction later). Your group will need to present your project at the end of the course, and each group has 5 minutes to present and 5 minutes for demonstration. The final assessment will be based on the demonstration (5%) and presentation (10%) and the report (10%). The final submission should include your written report (should not exceed 10 pages, with size-12 font, 1-inch margins, and double spacing, including everything) as well as your presentation file (due on June 12). See more in Part E.



 



Group Assignments (25%)



I will distribute 4 group assignments throughout the semester.



 



Peer Evaluation



Team-based learning accounts for a great portion of this course. The purpose for working with your team members is to train your social and communication skills, instead of letting you free-ride your teammates. At the end of the course, each group member may fill out a survey on the other members’ performance as a way to report problematic group members who have significantly under-contributed to group-based activities. Survey questions include the evaluation questions, such as



 




  • Participation in developing ideas and planning

  • Willingness to discuss the ideas of others

  • Cooperation with other group members

  • Interest and enthusiasm in group activities

  • Participation in leading/facilitating discussion

  • Overall Evaluation



 



Two tips here: 1) Agree on task divisions as a group; 2) Attend and participate in all group meetings.



 



The way peer evaluation carries weight in the following way. Suppose you receive 80 in group project and 90 in group assignments. After peer evaluation, your teammate and yourself rated you 5 out of 5, then you receive the full grade in these two activities, i.e., (80*0.25+90*0.28)*100%. However, if you receive 1 out of 5, then your grade in these two activities will be (80*0.25+90*0.25)*(1/5)=8.5.


Textbook & Reference

Reference: Managing Business Process Flow by Anupindi, Chopra, Deshmukh, Van Mieghem, and Zemel (Prentice Hall, Third Edition, 2011, ISBN 978-0136036371).


Urls about Course
Attachment